General terms and conditions
- Offers and service descriptions
- Order process and conclusion of the contract
- Prices and shipping costs
- Delivery and availability of goods
- Refund and return policy
- Payment Arrangements
- Retention of title
- Warranty for defects and guarantee
- Storage of the contract text
- Final provisions
1.1. For the business relationship between Superkilometerfilter.com (hereinafter “seller”) and the customer (hereinafter “customer”), the following general terms and conditions apply exclusively to the version that is valid at the moment of the order.
1.2. If you have any questions or complaints you can reach our customer service on weekdays from [9:00 AM] to [6:00 PM] on the telephone number [+49 4231 7150002] or by e-mail at [email protected]
1.3. The term consumer within the document of general terms and conditions implies to any person who concludes a legal transaction for any purpose rather than commercial or independent professional activity (§13 BGB)
1.4. The conditions of the customer are not recognized unless the seller expressly agrees to their validity.
2. Offers and service descriptions
The presented products in the online shop don’t constitute a legally binding offer, but rather an invitation to place an order. Performance descriptions in catalogs and on the seller’s website don’t provide any guarantee or assurance.
All offers are valid “while stocks last” unless something else is stated in the product’s description.
3. Order process and conclusion of the contract
3.1. The customer can select products from the assortment provided by the seller without obligation and collect them in a so-called shopping cart using the button [add to shopping cart]. The product choice within the shopping cart can be changed, e.g. deleted. The customer can then proceed to the completion of the order within the shopping cart using the [Proceed to checkout] button.
3.2. The customer submits a final request to purchase the goods in the shopping cart by clicking the [Send Order] button. Before submitting the order, the customer can change and view the data at any time as well as go back to the shopping cart using the browser’s back key or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by email, which includes the customer’s order again and which the customer can print out using the “Print” function (order confirmation). The automatic acknowledgment of receipt simply means that the customer’s order has been received by the seller and does not mean the acceptance of the application. The purchase agreement is only concluded when the seller sends the ordered product to the customer within 2 days, hands it over or the shipment arrival confirmation is sent to the customer within 2 days, in the form of the second email, express order confirmation, or sending the invoice.
3.4. If the seller allows prepayment, the contract comes into effect with the provision of the bank details and payment request. If the payment has not been received by the seller within 10 calendar days after the order confirmation has been sent, despite the due date, the seller withdraws from the contract, the order becomes invalid and the seller is not obliged to deliver it. The order is then terminated for the buyer and seller without any further consequences. A reservation of the item with prepayment is therefore made for a maximum of 10 calendar days.
4. Prices and shipping costs
4.1. All prices stated on the seller’s website include the applicable statutory sales tax.
4.2. In addition to the stated prices, the seller calculates shipping costs for the delivery. The shipping costs are clearly communicated to the buyer on a separate information page as part of the ordering process.
4.3 Please note that exporting our goods outside the EU may result in customs duties and taxes. Due to Brexit, this now also applies to UK.
5. Delivery, availability of goods
5.1. If advance payment has been agreed, the product will be delivered after receipt of the invoice amount.
5.2. If the delivery of the goods fails due to the fault of the buyer despite three attempts to deliver, the seller can withdraw from the contract. If necessary. Payments made will be reimbursed to the customer immediately.
5.3. If the ordered product is not available, because the seller is not supplied with this product by his supplier and it’s not the seller’s fault, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a similar product. If a similar product is not available or the customer does not want a similar product to be delivered, the seller will immediately reimburse the customer for any services already rendered.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or in the respective product description.
5.5 Opened or used items are not 100% refundable as it is an electrical component. After inspection, we can refund up to 50% of the purchase price.
6. Refund and return policy
In order to return an item, send us an email to [email protected] to receive a notification from us including the return number. You will need this number to return the product. To return a product it must be unopened, unused and in its original package. Moreover, you can only return the product within 7 days of its receipt. Take into consideration that you will receive a full refund excluding shipping cost (might be up to 20 euros depending on the country of destination), customs duties, import sales tax, and any other additional costs.
To proceed with your return process, we will require certain details. Note: we will not proceed with your return request unless you provide ALL the required information on the package.
Please fill out the return file and enclose it with the return.
- Powerhouse GmbH
- Max Planck Str. 8
- 27283 Verden
If we don’t receive your package and you cannot provide the tracking number, it will be the sender’s responsibility to deal with this issue.
7. Payment Arrangements
7.1. The customer can choose from the available payment methods as part of and before completing the order process. Customers are informed about the available means of payment on a separate information page.
7.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. With all other payment methods, payment must be made in advance without deduction.
7.3. If third party services are used to process the payment, e.g. PayPal. their general terms and conditions apply.
7.4. If the due date of the payment is determined according to the calendar, the customer is already in default by missing the appointment. In this case, the customer has to pay the statutory default interest.
7.5. The customer’s obligation to pay default interest does not preclude the seller from asserting further default damages.
7.6. The customer is only entitled to offset if his counterclaims have been legally established or have been recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
8. Retention of the title
The goods delivered remain the property of the seller until full payment has been made.
9. Warranty for defects and guarantee
9.1. The guarantee is determined according to legal regulations.
9.2. The goods delivered by the seller are only guaranteed if they have been expressly given. Customers will be informed of the guarantee conditions before initiating the order process.
10.1. For the liability of the seller for damages, the following exclusions and limitations of liability apply without prejudice to the other legal requirements.
10.2. The seller has unlimited liability if the cause of the damage is based on intent or gross negligence.
10.3. Furthermore, the seller is liable for the slightly negligent breach of essential duties, the breach which jeopardizes the achievement of the purpose of the contract, or for the breach of duties, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the customer trusts regularly. In this case, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the previous sentences.
10.4. The above limitations of liability do not apply to injury to life, limb, and health, for a defect after accepting a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
10.5. Insofar as the seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives, and vicarious agents.
10.6 I am aware that misuse of odometer according § 22b StVG is punishable. We assume no liability!
11. Storage of the contract text
11.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
11.2. The seller also sends the customer an order confirmation with all the order data to the email address provided by him. After the order confirmation, but at the latest when the goods are delivered, the customer also receives a copy of the General Terms and Conditions together with the cancellation policy and information on shipping costs and delivery and payment conditions. If you have registered in our shop, you can view your orders in your profile area. In addition, we save the contract but do not make it accessible on the Internet.
12. Final provisions
12.1. The place of jurisdiction and place of performance is the seat of the seller if the customer is a merchant, a legal entity under public law, or a special fund under public law.
12.2. The contract language is German.
12.3. The platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute settlement procedure before a consumer arbitration board.