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Customer Center

How can we help you?
Our support team is available from 8:00 a.m. to 6:00 p.m. from Monday to Friday (Central European Time). On the other hand, our chatbot is available 24/7 and will provide all the basic information that you might require.
For Super Kilometer Filter customer satisfaction is the main priority. You can use your preferred communication channel to get in touch with our support team. The options include: 路 WhatsApp chat 路 E-mail contact form 路 Telephone support
We offer support in the following languages: 路 English 路 German 路 Russian
It depends whether you contact us during the working hours or not. We usually answer immediately during our business hours, but in other cases within 48 hours.
The fastest way is to use the search button on the top left side of our website. Simply type the model of your automobile and you will get relevant suggestions. Similarly, you can navigate to the categories section and by selecting the main category you will get an overview of the sub-categories that you can choose from. After choosing the right one you will get the list of relevant products that you can choose from. All sub-categories will be still available on the left side menu in case you want to find a different product. You can also use the choice menu that is located in the middle of the home page and enter directly the product that you look for. If you are still unable to find the right product contact our support team and our employees will help you to find the right module. If it appears that we don鈥檛 have the module that you look for, we will keep your contact details and get in touch with you as soon as we have the relevant product.
When you find the right product in our shop, follow the product details page. On this page, you will find all the information that you might need about the product. From here you can put it in the shopping cart right away. When all the desired products are in the shopping cart, you can proceed with your order.

Navigate to the 鈥淪hopping Cart鈥 by pressing the relevant icon on the top right corner of our website. In the shopping cart make sure that you have chosen the right product and make any changes if necessary. When you are ready to complete the order click on 鈥淐heckout鈥. Now you will be redirected to the page where you have to provide your personal data. To provide this information press your preferred button 鈥淟ogin鈥, 鈥淩egister Now鈥, or 鈥淐ontinue Without Registration鈥.

After entering the personal details, you need to enter the billing & delivery address, the shipping method, and payment method with all the details. Don鈥檛 forget to accept the terms and conditions to finalize the order. On the overview page, you can check the information again and make necessary changes if required. The ordering process is only completed when you press the 鈥淏uy Now鈥 button.

Once the order is recorded in the system, you will receive an automatic confirmation email with the list of items that you purchased. Moreover, you will receive a dispatch notification with shipment tracking details as soon as your order leaves our logistics center.
We are a reputable company based in the European Union and we are regularly checked for our behavior towards each customer. After receiving the order, we prepare and ship the product instantly. We send our product with trustworthy career service providers and it is impossible to lose your product.
We only offer you the world's most secure payment systems: PayPal, Stripe, Apple Pay, and Amazon Pay. Based on the following information you can see that we are an EU based reputable company with one of the highest customer satisfaction rates.

About us. Wilex KFT, a company based in Hungary, is listed in our online shop. The warehouse is located in Germany and all the products are shipped from there. DHL and UPS collect our products on a daily basis, ensuring fast and convenient delivery.

A missing, incomplete or incorrect imprint is an indication of a fake shop. Attention: In some cases, fraudsters also copy the complete imprint of real companies. Pay attention if the website supports PayPal plus payments. Anyone can run an online shop, but fraudulent websites cannot satisfy PayPal regulations. PayPal allows you to check whether a shop is actually certified or not and which criteria it meets for certification.

With us, there are no bargain prices. The internet is a bargain hunters鈥 paradise. Comparing the prices of competitive products can often save a lot of money. Warning: If a price is disproportionately low, there is often a fraudster behind the offer. Very often cheap replicas have low-quality connectors that regularly fall out while driving. Similarly, they might have defective electronic components that can only lead to errors and total failure of vehicle electronics in extreme cases.

We offer invoice/cash on delivery. For our customer satisfaction, Super Kilometer Filter offers payment by invoice/cash on delivery that guarantees safe online shopping. Hence, you only have to pay when you receive and check the product properly. Unfortunately, UPS and DHL don鈥檛 offer this service outside of Europe.

Residual doubts about us? Still unsure? Surf the web to find information about our company and take a look at the customer reviews. You will come across multiple positive customer reviews that suggest that we have a plethora of successfully completed transactions.

By the way: we are frequently the victim of false claims on the Internet as well. We also have a problem with fraudulent competitors that use our brand name to deceive the customers and sell low-quality mileage stoppers. Protect yourself from such websites and only purchase our product from the official Super Kilometer Filter website. Protect yourself from such unethical companies and ask them for a video that will show the quality of the product and its functionality.
Our main warehouse is located in Verden, Germany. Moreover, the other warehouses can be found in Hamburg, Germany; Budapest, Hungary; and Batumi, Georgia.
The protection of your personal data is the number one priority for us. Our online order form uses the latest and the most secure encryption system based on SSL (Secure Sockets Layer) 256 bit. The personal information and credit card data are transmitted with the utmost security and caution. Our system also has security features against credit card fraud. We don鈥檛 reveal the details that you provide to third-party organizations and only specialized departments of our company have access to it. Your details are strictly confidential and absolutely discreet.
We offer multiple payment options that you can choose from including PayPal, direct debit, credit card (Visa & Mastercard), purchase on account, transfer, installment payment, American Express, SOFORT- 脺berweisung, and Giropoay. We are also PayPal, Stripe, and Apple Pay audited company that is based in the European Union. A legal European sales tax number is mandatory to pass the PayPal and Stripe check. Moreover, PayPal and Stripe regularly check every company (including us) to make sure that these companies comply with their regulations.
Financing via Super Kilometer Filter is not yet possible for everyone, but there are financing options for PayPal users. Please ask your PayPal advisor for further details about the financing options.
No, we don鈥檛 have any extra fees. Hence, despite your payment method, you will not be charged extra. You can fully enjoy PayPal and Stripe buyer protection.
All items listed on our website are always in stock and available for shipping. Individually made or programmed modules are excluded. If there are any delays in terms of production, our support team will inform you immediately.
With a Super Kilometer Filter account, you can make shopping easier and more convenient. You will only have to enter the personal details once and make any purchase without filling in the details each time. Moreover, you will be able to view your order history anytime. After the goods are dispatched, you will receive a package number from us that you can use in the login area to get the information about the shipment status. You can save the payment method and set the preferred method for future orders. When you have the account on Super Kilometer Filter the support team can determine any issues much easier. You can also delete the account anytime if you change your mind or don鈥檛 need it anymore after you receive your order. Any data that you enter on our website is secured by SSL encryption and will not be shared with third parties.
If you are a reseller please contact us. We usually have special offers for such clients with attractive prices and a wide choice of premium quality products.
Other support sections
CUSTOMER CENTER

Here you will find all the details about our company

Shipping and return

Here you will find shipping and return related information

Technical Support

Here you will find information on all technical questions

Installation Support

Here you will find helpful information about installation

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