Contact our Customer Support Team to return the module.
We speak English, German, and Russian
Print the return label, Invoice and the return form.
You can also fill in the online return form and send it to us via WhatsApp or email. Acrobat Reader required.
Put only the filled-in Return Form with the module in the package. Ideally in the original shipping packaging. Sign the invoice (only for non-EU) and put it in the pouch.
Remove or black out any existing labels or barcodes on the box.
Attach the return label (and the pouch with the invoice) on the package. So that they are clearly visible.
Keep the shipping receipt on until the return process is completed.
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Here you will find shipping and return related information
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Here you will find helpful information about installation