Delivery Terms

Regardless of the destination, we deliver all orders with DHL or FedEx. The delivery process takes between 3-10 days from the order date.

To avoid delays, returns, additional charges or other unclear problems at the border, we make sure that our shipment comes with all the necessary documents. It may happen that the customs authorities of the destination country require taxes. In this case, it is your responsibility to pay the difference in taxes and duties to your local customs office. It is the buyer’s responsibility to pay any applicable taxes, duties or fees.

REFUND AND RETURN POLICY

To return an item, you must first contact us by email at support@superkilometerfilter.com. After making a request, our support team will send you a return label shortly. Including this document in the package is mandatory; otherwise, we will not accept the package. Returning a purchase is only possible if the goods are unused and are in their original packaging. In addition, the return must be made within 30 days of receipt of the goods.

The refund will be for the value of the goods only. If shipping costs have been incurred, these will be deducted from the refund amount together with the return costs. A refund will only be issued after the returned goods have been received and inspected. The processing can take up to 14 days.

The customer bears the costs of return. The cost will be €36.99 for returns from the EU, UK and Switzerland and €51.99 for returns from third countries. These return costs will be deducted from the refund.

The goods must be returned in their original packaging to avoid damage during transit. A completed return PDF must be enclosed with the package. In addition, all required documents and shipping labels must be properly attached to the package. Returns with incomplete or incorrect information will be processed with long delays or, if processing is not possible, will be rejected entirely.

If we do not receive your package and you are unable to provide the tracking number, it is the sender’s responsibility to address this issue.

We do not accept and process returned goods sent directly to us by the customer without our return label and without prior consultation.
Required details:

Return number
Your full name
Address
Phone number
E-mail address
The original order confirmation
The reason for the return of the product